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The protection of your data is important to us.

We appreciate your visit to our website. The protection of your personal data is a very serious matter to City-Residence GmbH. We want you to know when we save data, what kind of data we save and how we use it. As a private-law company, we are subject to the federal law on data protection EU-Datenschutzgrundverordnung (DSGVO) vom 26.04.2016.  We have taken technical and organizational measures to ensure that the statutes for data protection are upheld both by ourselves and external service providers.
Privacy statement of City-Residence GmbH, Frankfurt am Main

1. Acquisition of general information

If you access our homepage, general information are being gathered automatically. These information (server-logfiles) contain for instance the type of the web browser, the operating system being used, the domain name of your internet service provider and the like. At this, it is exclusively a matter of information which do not allow any conclusion about your person. These information are technically necessary to correctly provide contents from web pages requested from you and stringently arise when using the internet.  Anonymous information of this kind are being statistically assessed by us to optimize our internet presence and the technology behind it.

Note to the responsible body

The responsible data processing unit on this website is:

City-Residence GmbH,
represented by the managing directors Martin Bernemann, Guido Anders
Hansaallee 2, 60322 Frankfurt
069-29905-0, info@city-residence.de

Responsible entity is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data (such as names, e-mail addresses, etc.).


2. Personal data

Personal data are information that can be used to find out your identity. This includes information such as your true name, address, postal address, telephone number. Information which cannot be connected directly to your real identity (e.g. favored web pages or number of users of a webpage) are not part of this. You can generally use our online service without disclosing your identity. If you register for one of our personalized services, a rental search request or offering a property, we ask for your name and other personal information. It is your free decision, if you enter these data. We save your data on exceptionally protected servers in Germany. Access is permitted to only few specially authorized individuals who attend to the technical, editorial, and commercial support of the servers. In connection with your access, data that possibly enables identification (e.g. IP-address, dates, time, and viewed sites) will be saved on our servers for security measures. No individual-related processing occurs. We reserve the rights to a statistical evaluation of anonymized data.
3. Transfer of personal data to a third party

We use your personal information within City-Residence GmbH in case of a rental or letting request and forward them to a third party only, if this is necessary for a successful negotiation. Third parties in the aforementioned sense are potential landlords and their agents in the case of a rental request and, in the case of a rental application, potential tenants and their agents.

The successful completion of our placement order also includes inquiries about the quality of our service.
A transfer of your data to third parties without explicit consent, such as for advertising purposes, does not occur. The basis for data processing is Article 6 (1) (b) GDPR, which permits the processing of data for the purpose of fulfilling a contract or precontractual measures. Insofar as we pass on data to our service providers during order data processing, this will only be done if these service providers have committed themselves to compliance with the DSGVO in accordance with their own privacy policy. Insofar as we are legally obliged to do so or by court order, we will forward your data to authorized sources.
4. Right to revoke

If you have entrusted us with personal data, you are entitled to enforce their deletion at any time. Details for invoice or book-keeping purposes are not affected by a cancellation or deletion.

Right of appeal to the competent supervisory authority

You have the right to complain to the relevant regulatory authority if you believe that the processing of your data is unlawful.
5. Rights to information, correction, suspension, cancellation and data transmission

You have the right to receive information about your personal data stored by us at any time. Furthermore, you have the right to correction, blocking or, apart from the prescribed data storage for business transactions, deletion of your personal data. Please contact our data protection officer. The contact details can be found at the bottom.
You can make changes or revoke your consent by notifying us with effect for the future.
We adhere to the principles of data avoidance and data economy. Therefore, we only store your personal data for as long as it is necessary to achieve the purposes mentioned here or as provided by the various legal storage periods. After discontinuation of the respective purpose or expiration of these deadlines, the corresponding data will be routinely and in accordance with the statutory provisions blocked or deleted.
You have the right to have data that we process on the basis of your consent or in fulfillment of a contract automatically, in itself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another person in charge, this will only be done to the extent technically feasible.
6. SSL-encryption

To protect the security of your data during transmission, we use current technical status the ciphering method SSL (Secure Socket Layer) according to the current technical status over HTTPS.
This procedure ensures a very high level of security when transferring data to City-Residence GmbH.

7. Data privacy statement regarding the use of „Google Analytics

This website uses Google Analytics, a web-analysis-tool of Google Inc. (following “Google”). Google Analytics uses so-called "cookies", text documents that are saved on your computer and allow for an analysis of your usage of the website. The information of your website usage generated by the cookie are normally being transferred to a server of Google in the USA and saved on it.
However, due to the activation of IP anonymization on these websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. In addition, you may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: browser add-on to deactivate Google Analytics.
In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. An opt-out cookie will be installed on your device. This will prevent the collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.

8. Privacy Policy for the use of Etracker

This website uses the web analysis service of the company etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg. With etracker Analytics, tracking is data privacy compliant without consent. etracker Analytics and etracker Optimiser have been independently audited by a wide range of technical and legal experts. Compliance with EU-DSGVO and BDSG regulations has been confirmed, certified and awarded the ePrivacyseal privacy seal. Data processing can be justified with etracker Analytics and Optimiser by Art. 6 para. 1 f EU-GDPR. Article 6 (1) (f) of the EU GDPR states that the processing of personal data is lawful even without consent, if it serves a legitimate interest such as the optimization of its own online offer and does not infringe the privacy. To protect privacy, etracker pseudonymises data such as the IP address, login or device identifiers as early as possible so that a link to a specific person can no longer be established. Any other use, combination with other data from etracker or a transfer to third parties will not take place.

9. Use of script libraries (Google Webfonts)

In order to render our content correctly and graphically appealing across browsers, we use script libraries and font libraries on this website, such as: Google Webfonts (https://www.google.com/webfonts/). Google web fonts are transferred to the cache of your browser to prevent multiple loading. If the browser does not support Google Web fonts or prohibits access, content will be displayed in a standard font.
The selection of script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - but currently also unclear whether and if so for what purposes - that operators of such libraries collect data.
You can find the privacy policy of the library’s operator Google here: https://www.google.com/policies/privacy/
10. Use of google maps

This website uses Google Maps API to illustrate geographical information visually. By using Google Maps, visitor’s data about the use of the map function are being collected, processed and used.  Further information about the data handling by Google can be seen in Google’s data privacy statement. There, you can also change your personal data privacy setup.  
11. Facebook

Our websites use programs (social plug-ins) from the social network Facebook. These are operated exclusively by Facebook Inc. 1601 S. California Ave - Palo Alto - CA 94304 - USA. The plug-ins can be recognized by the fact that they are marked with the appropriate logo.
These plug-ins may be used to send information, which may include personal information, to the service provider and may be used by the service provider.
We prevent the unconscious and unwanted collection and transmission of data to the service provider through a 2-click solution. To activate a desired social plug-in, it must first be activated by clicking on the corresponding button. Only this activation of the plug-in triggers the collection of information and its transmission to the service provider. We do not collect personally identifiable information using social plug-ins or their use.
We have no control over what data an enabled plugin collects and how it is used by the provider. At present, it must be assumed that a direct connection to the services of the provider will be expanded and at least the IP address and device-related information will be collected and used. It is also possible that the service providers try to save cookies on the computer used. Please refer to the privacy policy of the respective service provider to see which specific data is collected here and how it is used. Note: If you are logged in to Facebook at the same time, Facebook may identify you as a visitor to a particular page.
12. Google AdWords

Our website uses Google Conversion Tracking. If you have reached our website via an advertisement sent by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on a Google-served ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot be tracked through AdWords advertisers' websites.The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.
If you do not want to participate in the tracking, you can refuse the required setting of a cookie - for example via a browser setting that generally disables the automatic setting of cookies or sets your browser to block cookies from the domain "googleleadservices.com".
Please note that you cannot delete the opt-out cookies as long as you do not want to record measurement data. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

13. Newsletter

We therefore use the personal data of our providers to inform you about the current market developments (market report) and innovations. The consent to send the newsletter can be revoked at any time. Each newsletter has a link to it.
14. Links to other websites

Our online presence contains links to other websites. We have no influence on their owner's compliance with
regulations of data protection.

15. Questions and comments

For questions, suggestions and comments concerning data protection, please contact our privacy officer by email (datenschutz@city-residence.de).
Our privacy officer is qualified economist Mrs. Iris Anders, who can be contacted any time by email at datenschutz@city-residence.de.
We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes of our services in the Privacy Policy, such as introducing new services. For your return, the new privacy policy will be valid.
(This Privacy Policy was created with the privacy statement generator of activeMindAG.) 

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